About Us



  • To provide the advice people need for the problems they face.
  • To improve the policies and practices that affect people’s lives.

New Forest Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

By informing our clients of their rights, we aim to empower the client so that they can help themselves.


We have five offices in Hythe Lymington New Milton Ringwood and Totton. We also run an outreach service in Fordingbridge.

How we work:

Our advice is free and given by fully trained volunteers.

We are an independent, local charity run by a board of trustees.

We have 118 volunteers undertaking multiple roles – from advisers to receptionists, fundraisers and trustees. You can find out more about our volunteers and staff here.


We are able to run our essential services because we are given grants, sponsorship and donations. We welcome donations to the running of this vital local service. Throughout the year we run various fundraising initiatives – to find out more check out our Fundraising pages

Follow us on Twitter and explore our website to see how we can help you and you can help us to help your local community!

Please phone Adviceline or pop into your local office if you need any further assistance Contact Us »



Our Principal Supporters

Copyright © 2013 New Forest CAB. All rights reserved. Disclaimer, copyright, privacy and cookies
Charity registration number 1132425, Company limited by guarantee Registered number 6983394 England, Authorised and regulated by the Financial Conduct Authority FRN: 617673.
Registered Office: New Forest Citizens Advice Bureau, Newcourt House, 28 New Street, Lymington, SO41 9BQ

Request a Complaint Form

Citizens Advice New Forest has a complaints handling procedure. Please email us to request a copy of the complaints leaflet to be either posted or emailed to you.
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