* Under the General Data Protection Regulation and Data Protection Act 2018 when enacted, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: 

I give my consent for the Citizens Advice service to process and use my personal information, such as my name, date of birth, address and contact details.  If I choose to divulge any of my sensitive personal data (my ethnicity, sexual orientation, politics, trades union membership, or health issues) or whether I have any criminal convictions, I do so because I have intentionally made that information known because it is relevant to my case.  I understand that this information will be kept confidential to the Citizens Advice service. 

Before submitting your enquiry via email, please confirm you’re happy with our terms and conditions stating that we’ll collect and store personal information you provide, but won’t share it.’ Please click here for more information.

Email Assessment
Citizens Advice, or a trusted research partner, may wish to contact you (email or text) to ask for your feedback on the service you have received or to discuss the outcome of your case. Do you grant us permission to contact you at a later date?

Request a Complaint Form

Citizens Advice New Forest has a complaints handling procedure. Please email us to request a copy of the complaints leaflet to be either posted or emailed to you.