What Happens when you have an Appointment

All our face to face interviews are in a private room. All our staff and volunteers adhere to a strict confidentiality agreement.

Step One – The Assessment

An initial assessment is done to determine the sort of advice that you need. Everyone who accesses Citizens Advice New Forest is given this assessment which lasts around 10 minutes. It can be done in person at your local branch or by telephone Please bring any paperwork relating to your advice requirements.


One of our interview rooms at the Ringwood branch.

Step Two – Advice Session Appointment

Following the assessment, and where an in-depth advice session is needed, a full appointment with an Adviser or Specialist Adviser is made. You will be given a list of information to bring along to the interview – it is very important that you bring all the requested information.

Our advisers will explain the different options that you may have available and the possible outcomes. They will not tell you what to do. You will be encouraged to make your own decisions. We aim to enable you to make your own decisions by looking at your specific circumstances and by providing you with up to date information.