My work at Citizens Advice New Forest

My name is Sandy and I started my training as a generalist adviser 18 years ago this month when my eldest child started school. I was in receipt of Income Support as a single parent but was not prepared to sit and watch daytime TV all day so I looked for a volunteer role in the community. Things were very different then; all case notes were written by hand and we had all information in large ring binders to share with clients. There was no telephone advice so we had a lot more people dropping in.

Of course the main aim of the work and what attracted me to it then and keeps me interested all these years later remains the same – to help people and support those fighting social injustice. Every session has a different mix of clients, you never know what is going to walk through the door.

Knowing you have helped someone, improved their situation and on occasion made a financial gain on their behalf is most rewarding. It is also very satisfying to gain new skills and work with a lovely group of people that are of the same mind-set with an interest in supporting local people.

It can be frustrating on occasion giving some advice and not knowing the outcome but this is far outweighed by the comforting knowledge that someone has benefited from my input and support and that those who struggle to manage with their issues have somewhere to go for appropriate support.



Would you like to help us to help local people?

We currently have volunteer vacancies for several positions.

In exchange for your time and skills we offer training, support and expenses paid.

The Aims and Principles of Citizens Advice New Forest:

  • Independent – we will always act in the interests of our clients, without influence from any outside bodies.
  • Impartial – we do not judge our clients or make assumptions about them. Our service is open to everyone and we treat everyone equally.
  • Confidential – we will not pass on anything a client tells us – or even the fact that they have visited us – without their permission.

Volunteer Roles

Please click on the role title to find out more.

To enquire about our volunteering opportunities or apply to become a volunteer please send us an email using the form on this page or drop into one of our branches.

Citizens Advice Volunteer Experience