Adviceline 03444 111 306

News

Citizens Advice National Consumer Week


Citizens Advice New Forest National Consumer Week

We’re taking part in National ​Consumer ​Week ​(NCW) campaign. This ​is ​an ​annual ​consumer ​education ​campaign ​run ​by the ​Consumer ​Protection ​Partnership ​(CPP). ​This ​year’s ​NCW ​will ​launch ​on ​27th November ​(“Cyber ​Monday”).

​The ​theme ​of ​this ​year’s ​campaign ​will ​be ​issues ​with ​subscriptions ​and subscription ​traps. ​Because ​of ​the ​Cyber ​Monday ​launch, ​there ​will ​be ​a ​particular
focus ​on ​online ​subscription ​issues. ​

Click here for more information

NCW17_ poster_online

Hate Crime


If you’ve experienced an act of violence or hostility because of who you are or someone thinks you are, you may have been the victim of a hate incident or hate crime.

We continually champion Equality; we are proud to announce that New Forest Citizens Advice offices are now third party Hate Crime Reporting Centres.

Please contact us if you want further help with information relating to hate crime and wish to report a hate crime incident/ crime.

Hate incidents and hate crime happen because of prejudice or hostility based on a person’s disability, race, religion, sexual orientation or transgender identity.

The law considers hate incidents and hate crime to be particularly serious.

Further information is available from Citizens Advice website.

Healthwatch Maternity Services Survey


Give us your views on local maternity services.

The Local Maternity System is working to improve maternity services so women receive excellent care that is more personal and family friendly. Wessex Voices is carrying out a survey to understand experiences of using maternity services to help improve them and ensure women have an informed and empowered choice through their pregnancy and birth.

We want to hear from women and birthing partners who have had a baby in the last 12 months. Our website contains more information about the work and two short surveys (one for women and one for birthing partners) which should take between five and 15 minutes to complete. It will be open until the 30th September 2017. Take the Survey

Maternity Survey poster

July is Scam Awareness Month 2017


SAM17 – English poster

Our Amazing Volunteers


2 Volunteers celebrate 21 years of service with Citizens Advice New Forest

Our Totton office staff and volunteers gathered for lunch, 30th June to celebrate Carole and Kirsten’s 21 years long service with Citizens Advice New Forest. They both received a certificate and beautiful flower bouquets.

Operations Manager, Jeff Wiltshire said, ‘I was delighted to celebrate with our Totton staff and volunteer team. Carole and Kirsten’s 21 years of commitment is truly inspirational. They demonstrate unwavering dedication and commitment to our service and the support they provide our local community. 93% of our workforce are volunteers, without whom we would not be able to provide our service. We thank all our our volunteers and hope they all continue to support us for many years to come.’

Shop Online to Help Citizens Advice New Forest


Help Out When you Checkout

Collect FREE donations for New Forest Citizens Advice every time you shop online. Shops include Amazon, Argos, Tesco, John Lewis, Expedia, AA and Asos.

Did you know that whenever you buy anything online – from your weekly shop to your annual holiday – you could be collecting free donations for New Forest Citizens Advice?

There are over 3,000 shops and sites on board ready to make a donation, including Amazon, John Lewis, Aviva, thetrainline and Sainsbury’s – it doesn’t cost you a penny extra!

It’s as easy as 1, 2, 3…

  1. Head to the Easy Fundrasing website and join for free.
  2. Every time you shop online, go to easyfundraising first to find the site you want and start shopping.
  3. After you’ve checked out, that retailer will make a donation to your good cause for no extra cost whatsoever!

There are no catches or hidden charges and New Forest Citizens Advice Bureau will be really grateful for your donations.

Thank you

Co-op Local Community Fund & New Milton Office


Help CA New Forest – New Milton office through your shopping!

CA New Forest – New Milton office is the charity selected for the Co-op Local Community Fund, which runs until 7th October 2017.

The funding for our cause will come from Co-op Members. Co-op give 1% of everything their shoppers spend on Co-op branded products and services to a local cause they choose.

Spread the news

Spread the word and support us and let people know about our involvement with the fund, the more members that support us and shop at Co-op, the more money we’ll receive to carry on our vital work.

Anyone can become supporters. Here’s the link to our Local Community Fund profile page: select ‘join us’ to support our cause.

 

Save

Save

5 big asks for the next government from Citizens Advice


Citizens Advice manifesto for the UK general election on 8 June

The snap general election is an opportunity for all political parties to promise to solve some of the most common problems people face. Based on the evidence we gather, this is where they should start.

Our 5 big asks for the next government

1. Improve the benefits system so it works for the people who need it.

One third of all the issues with which we help people relate to benefits. Improving medical assessments for disability benefits and Universal Credit would make sure people aren’t left without the money they need to make ends meet.

2. Make people’s jobs more secure.

In the last year Citizens Advice across the country helped people with 350,000 employment issues. Many of these people are being denied their basic rights at work, like holiday pay, sick pay and parental leave. A stronger enforcement body is needed to confront employers that break the rules.

3. Help people take control of their finances.

Citizens Advice helped people with 1.5 million debt issues last year. Prices are rising faster than wages, putting pressure on household budgets. A cap on interest for all high cost credit would make sure people never have to pay back more than twice what they borrow.

4. Help people get a better deal in consumer markets.

Our consumer helpline tackled over half a million problems for people last year. Too often companies exploit people’s loyalty — and vulnerable people end up paying the most. Protecting people on expensive standard tariffs in energy and telecoms would put money back in the pockets of hard-pressed households.

5. Invest in advice to support people through change and uncertainty.

The world is changing quickly. Whether it’s what Brexit means for your family or how to apply for Universal Credit, people need independent support and advice. Fines levied against companies such as banks, energy and telecoms could be used to help meet the need for investment in advice.

Read more of our ideas in our manifesto for the next government.

Healthwatch Week 2017


Monday 20th to Friday 24th March 2017
The focus for this year’s Healthwatch Week will be the information & advice needs of carers.
 
This will link to work undertaken by the Hampshire Cultural Trust, which developed an anthology of poetry produced by people living with dementia and their carers. Also, it will link to a wider piece of work on the support needs of carers being undertaken by Healthwatch Hampshire.
 
If you are a carer, please spare a few minutes to take part in a brief online survey:
 
https://www.surveymonkey.co.uk/r/CRS792N 

New Milton Office Re-opening


We closed the doors to our New Milton premises in Old Milton Road on Thursday 9 February to move into our new home.

The New Milton team is looking forward to welcoming clients to their new premises, to continue to give clients advice on welfare benefits, debt, housing and more.

Citizens Advice New Forest, New Milton office reopens on Monday 20th February at 10 am at:

16 Whitefield Road,
New Milton.
BH25 6DF

Normal opening hours of 10.00 – 14,00 will resume, Monday – Thursday. The new office is close to the town centre and the rail station, is easily reached as well as being modern, comfortable and accessible to wheelchair users.

Jeff Wiltshire, Operations Manager, Citizens Advice New Forest, says of the move:

‘Citizens Advice services across the New Forest are more needed than ever, with welfare changes continuing to have an effect on the lives of local people. Universal Credit will bring its own challenges, and we continue to give advice to clients who are struggling with their bills during this period of austerity. Debt is a mounting problem among local people, and can affect housing as well as having very negative effects on health and well-being.

As such, we are delighted to welcome clients to such a modern new office in New Milton. It can take a lot of courage for clients to make the first step to seek out our services, and we hope that by offering them such a comfortable, pleasant environment, we can encourage them to talk to us before they reach crisis point. We’re also very pleased that our highly valued volunteers and staff have such modern facilities and premises to work from.’

Our Principal Supporters


Copyright © 2013 New Forest CAB. All rights reserved. Disclaimer, copyright, privacy and cookies
Charity registration number 1132425, Company limited by guarantee Registered number 6983394 England, Authorised and regulated by the Financial Conduct Authority FRN: 617673.
Registered Office: New Forest Citizens Advice Bureau, Newcourt House, 28 New Street, Lymington, SO41 9BQ

Advice Quality Assurance Logo