We’re taking part in National Consumer Week (NCW) campaign. This is an annual consumer education campaign run by the Consumer Protection Partnership (CPP). This year’s NCW will launch on 27th November (“Cyber Monday”).
The theme of this year’s campaign will be issues with subscriptions and subscription traps. Because of the Cyber Monday launch, there will be a particular
focus on online subscription issues.
If you’ve experienced an act of violence or hostility because of who you are or someone thinks you are, you may have been the victim of a hate incident or hate crime.
We continually champion Equality; we are proud to announce that New Forest Citizens Advice offices are now third party Hate Crime Reporting Centres.
Please contact us if you want further help with information relating to hate crime and wish to report a hate crime incident/ crime.
Hate incidents and hate crime happen because of prejudice or hostility based on a person’s disability, race, religion, sexual orientation or transgender identity.
The law considers hate incidents and hate crime to be particularly serious.
Further information is available from Citizens Advice website.
The Local Maternity System is working to improve maternity services so women receive excellent care that is more personal and family friendly. Wessex Voices is carrying out a survey to understand experiences of using maternity services to help improve them and ensure women have an informed and empowered choice through their pregnancy and birth.
We want to hear from women and birthing partners who have had a baby in the last 12 months. Our website contains more information about the work and two short surveys (one for women and one for birthing partners) which should take between five and 15 minutes to complete. It will be open until the 30th September 2017. Take the SurveyMaternity Survey poster
Our Totton office staff and volunteers gathered for lunch, 30th June to celebrate Carole and Kirsten’s 21 years long service with Citizens Advice New Forest. They both received a certificate and beautiful flower bouquets.
Operations Manager, Jeff Wiltshire said, ‘I was delighted to celebrate with our Totton staff and volunteer team. Carole and Kirsten’s 21 years of commitment is truly inspirational. They demonstrate unwavering dedication and commitment to our service and the support they provide our local community. 93% of our workforce are volunteers, without whom we would not be able to provide our service. We thank all our our volunteers and hope they all continue to support us for many years to come.’
Collect FREE donations for New Forest Citizens Advice every time you shop online. Shops include Amazon, Argos, Tesco, John Lewis, Expedia, AA and Asos.
Did you know that whenever you buy anything online – from your weekly shop to your annual holiday – you could be collecting free donations for New Forest Citizens Advice?
There are over 3,000 shops and sites on board ready to make a donation, including Amazon, John Lewis, Aviva, thetrainline and Sainsbury’s – it doesn’t cost you a penny extra!
It’s as easy as 1, 2, 3…
There are no catches or hidden charges and New Forest Citizens Advice Bureau will be really grateful for your donations.
CA New Forest – New Milton office is the charity selected for the Co-op Local Community Fund, which runs until 7th October 2017.
The funding for our cause will come from Co-op Members. Co-op give 1% of everything their shoppers spend on Co-op branded products and services to a local cause they choose.
Spread the word and support us and let people know about our involvement with the fund, the more members that support us and shop at Co-op, the more money we’ll receive to carry on our vital work.
Anyone can become supporters. Here’s the link to our Local Community Fund profile page: select ‘join us’ to support our cause.
The snap general election is an opportunity for all political parties to promise to solve some of the most common problems people face. Based on the evidence we gather, this is where they should start.
One third of all the issues with which we help people relate to benefits. Improving medical assessments for disability benefits and Universal Credit would make sure people aren’t left without the money they need to make ends meet.
In the last year Citizens Advice across the country helped people with 350,000 employment issues. Many of these people are being denied their basic rights at work, like holiday pay, sick pay and parental leave. A stronger enforcement body is needed to confront employers that break the rules.
Citizens Advice helped people with 1.5 million debt issues last year. Prices are rising faster than wages, putting pressure on household budgets. A cap on interest for all high cost credit would make sure people never have to pay back more than twice what they borrow.
Our consumer helpline tackled over half a million problems for people last year. Too often companies exploit people’s loyalty — and vulnerable people end up paying the most. Protecting people on expensive standard tariffs in energy and telecoms would put money back in the pockets of hard-pressed households.
The world is changing quickly. Whether it’s what Brexit means for your family or how to apply for Universal Credit, people need independent support and advice. Fines levied against companies such as banks, energy and telecoms could be used to help meet the need for investment in advice.
Read more of our ideas in our manifesto for the next government.
We closed the doors to our New Milton premises in Old Milton Road on Thursday 9 February to move into our new home.
The New Milton team is looking forward to welcoming clients to their new premises, to continue to give clients advice on welfare benefits, debt, housing and more.
Citizens Advice New Forest, New Milton office reopens on Monday 20th February at 10 am at:
16 Whitefield Road,
Normal opening hours of 10.00 – 14,00 will resume, Monday – Thursday. The new office is close to the town centre and the rail station, is easily reached as well as being modern, comfortable and accessible to wheelchair users.
Jeff Wiltshire, Operations Manager, Citizens Advice New Forest, says of the move:
‘Citizens Advice services across the New Forest are more needed than ever, with welfare changes continuing to have an effect on the lives of local people. Universal Credit will bring its own challenges, and we continue to give advice to clients who are struggling with their bills during this period of austerity. Debt is a mounting problem among local people, and can affect housing as well as having very negative effects on health and well-being.
As such, we are delighted to welcome clients to such a modern new office in New Milton. It can take a lot of courage for clients to make the first step to seek out our services, and we hope that by offering them such a comfortable, pleasant environment, we can encourage them to talk to us before they reach crisis point. We’re also very pleased that our highly valued volunteers and staff have such modern facilities and premises to work from.’
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