Citizens Advice New Forest operates within the General Data Protection Regulation. Citizens Advice New Forest is the Joint Data Controller with Citizens Advice which electronically processes the personal information in a secure case management system. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will ensure it has the right level of security. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
If you are concerned about confidentiality, then please contact us by email or in person.
Under the General Data Protection Regulation and Data Protection Act 2018 when enacted, we need your consent to store your personal details. By using our email advice service, you agree to the following statement:
“Under the General Data Protection Regulation and Data Protection Act 2018 when enacted, we need your consent to store your personal details. By using our email advice service, you agree to the following statement:
I give my consent for the Citizens Advice service to process and use my personal information, such as my name, date of birth, address and contact details. If I choose to divulge any of my sensitive personal data (my ethnicity, sexual orientation, politics, trades union membership, or health issues) or whether I have any criminal convictions, I do so because I have intentionally made that information known because it is relevant to my case. I understand that this information will be kept confidential to the Citizens Advice service.
Before submitting your enquiry via email, please confirm you’re happy with our terms and conditions stating that we’ll collect and store personal information you provide, but won’t share it.’ Please click here for more information.“