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Citizens Advice New Forest

We give free, confidential and independent advice. We have fully trained advisers and can offer advice on a wide range of problems we all face at some point in our lives like employment, consumer issues and housing. We are an independent New Forest charity serving the community of the New Forest District, we are open to everyone who lives or works in the New Forest. If you have a problem and you need information or advice please contact us.

Citizens Advice New Forest now has a dedicated Adviceline number available to New Forest residents: 0300 3309 009
Call type Call cost
0300 number from a landline Included in any applicable call packages, otherwise standard landline rates.
0300 number from a mobile Included in talktime and bundled minutes, otherwise standard landline rates.

Report hate, don’t ignore it

We are a hate crime reporting centre – find out more.

Energy Best Deal

Citizens Advice has been working on the Energy Best Deal public awareness campaign with support from the energy regulator Ofgem and major energy companies since 2008. By the spring of 2016, we estimate that Energy Best Deal has improved the confidence of over 550,000 domestic energy customers across England, Scotland and Wales to shop around, reduce their bills and get help if they are falling behind. If you would like energy related information or advice, or
Email energy advice request, use our web-form, phone our Adviceline 0300 3309 009 or call into one of our New Forest offices.

Ask your energy supplier about getting a smart meter, at no extra cost. Alternatively, if you would like advice
about Smart meters, refer to information on our public site or
Email energy advice request, using our web-form

Pop in and ask a member of staff to arrange an appointment for you or phone our Adviceline: 0300 3309 009

MoneyPlan Project

What is MoneyPlan?

MoneyPlan Project with volunteer qualified financial advisers.

Service enhancement for New Forest residents:

The Citizens Advice, Personal Finance Society and Partnership are working together to place qualified financial advisers in local Citizens Advice offices to provide free generic financial advice to all our clients who need it.

Financial Advisers will provide advice on an appointment basis at both our Lymington and Totton offices, for face to face interview, or telephone, on any aspect of financial advice such as mortgages, endowments, equity release, financial planning, pensions, tax and savings and investments.