We give free, confidential and independent advice. We have fully trained advisers and can offer advice on a wide range of problems we all face at some point in our lives like employment, consumer issues and housing. We are an independent New Forest charity serving the community of the New Forest District, we are open to everyone who lives or works in the New Forest. If you have a problem and you need information or advice please contact us.


  • To provide the advice people need for the problems they face.
  • To improve the policies and practices that affect people’s lives.

New Forest Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

By informing our clients of their rights, we aim to empower the client so that they can help themselves.


We have five offices in Hythe Lymington New Milton Ringwood and Totton.

How we work:

Our advice is free and given by fully trained volunteers.

We are an independent, local charity run by a board of trustees.

We have 118 volunteers undertaking multiple roles – from advisers to receptionists, fundraisers and trustees. You can find out more about our volunteers and staff here.

We are able to run our essential services because we are given grants, sponsorship and donations. We welcome donations to the running of this vital local service. Throughout the year we run various fundraising initiatives – to find out more check out our Fundraising pages

Follow us on Twitter and explore our website to see how we can help you and you can help us to help your local community!

Please phone Adviceline or pop into your local office if you need any further assistance Contact Us »

Phone Charges

Call type Call cost
0300 number from a landline Included in any applicable call packages, otherwise standard landline rates.
0300 number from a mobile Included in talktime and bundled minutes, otherwise standard landline rates.