Citizens Advice New Forest is a local independent charity providing free and confidential advice to help people solve the difficulties they face. Our service has never been more in need so we are seeking committed and dedicated individuals who can join our team. We’d love to hear from you if you want to help the New Forest community, we need the following people:
We value diversity, promote equality and welcome applications from all sections of the community.
Advice Manager -West New Forest
Location: New Forest (Ringwood)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 – £30,000 per annum (pro rata)
Are you passionate about leading teams and delivering community-focused services?
Key Responsibilities
Citizens Advice New Forest is seeking an Advice Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas.
About You
We’re looking for someone with:
- Experience managing advice services or a similar role in the charity sector or related field.
- Strong leadership skills to manage and motivate staff and volunteers.
- Knowledge of issues such as welfare benefits, housing, employment, and debt.
- Excellent communication and relationship-building skills.
- A proactive and solutions-focused approach to identifying and addressing community needs.
If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you.
- Oversee the delivery of advice services across local offices and outreach locations
- Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery.
- Build relationships with local organisations and community groups to expand service reach.
- Act as the lead for debt advice, supervising advisers and ensuring quality standards.
- Monitor service performance and compliance with legal and regulatory requirements.
Why Join Us?
Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ+ individuals, and disabled people. Flexible working options are available to support work-life balance.
How to Apply
To find out more download the job pack to read the job description and person specification
Send your CV and a cover letter (maximum 500 words) to, or contact us for an informal chat at jobs@canf.uk.
Closing Date: Wednesday 19th February 2025 at 9am (applications will be reviewed on a rolling basis).
Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.
Advice Manager – East New Forest
Location: New Forest (Totton)
Hours: 24 hours per week (flexible working arrangements available)
Salary: £28,000 – £30,000 per annum (pro rata)
Are you passionate about making a difference in your community? Do you have the skills to lead a team, build strong local partnerships, and drive high-quality advice services? If so, Citizens Advice New Forest has an exciting opportunity for you to join us as a Advice Manager for East New Forest.
About Us
Citizens Advice New Forest is a trusted, charity providing advice and support to help people solve problems and improve lives. Our services are accessible to everyone, whether they need help with debt, housing, energy, welfare benefits, or other challenges. With a strong presence in local communities, we’re here for everyone, delivering advice where it’s needed most.
The Role
As Locality Advice Manager, you will oversee the delivery of advice services in the East New Forest area, ensuring they are accessible, high-quality, and meet the needs of the local community. Key responsibilities include:
- Managing advice services across local offices and outreach locations.
- Leading a team of staff and volunteers, providing guidance, support, and professional development opportunities.
- Building and maintaining relationships with local partners, including councils, health services, and housing associations.
- Acting as the lead on energy advice across the New Forest, supervising energy advisers and improving energy-related advice processes.
- Monitoring service performance, ensuring compliance with quality standards, and driving continuous improvement.
- Contributing to local and national campaigns, using client data to influence positive change.
About You
We’re looking for someone with:
- Proven experience managing advice services or similar functions in the charity or related sectors.
- Knowledge of key client issues such as energy, welfare benefits, debt, and housing.
- Strong leadership and people management skills, with the ability to inspire and motivate teams.
- Excellent communication and stakeholder engagement skills.
- A proactive and solutions-focused mindset, with strong organisational abilities.
- Experience in community outreach and partnership development.
While knowledge of the Citizens Advice network is desirable, it’s not essential – we value your experience and commitment to making a difference.
Why Join Us?
- Flexible working arrangements to support your work/life balance.
- 25 days’ holiday per year (pro rata), plus bank holidays.
- A welcoming, inclusive, and purpose-driven work environment.
At Citizens Advice New Forest, equity, diversity, and inclusion are at the heart of what we do. We welcome applications from people of all backgrounds, especially those underrepresented in our organisation, including people of colour, LGBTQ+ individuals, and disabled people.
How to Apply
To find out more download the job pack to read the job description and person specification
Send your CV and a cover letter (maximum 500 words) to, or contact us for an informal chat at jobs@canf.uk.
Closing Date: Wednesday 19th February 2025 at 9am (applications will be reviewed on a rolling basis).
Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.