Make a difference in our community – volunteer with us!
Citizens Advice New Forest is an independent charity specialising in confidential information and advice to assist people living within the New Forest.
Enquiries are often in relation to benefits, debt, consumer, housing or energy but they can be about anything that the client may need support & advice with.
We offer a range of volunteering opportunities. Some are short-term projects and some are long-term commitments (over 12 months).
Volunteer Assessor (Various locations across the New Forest)
Our volunteer assessors are the first point of contact for our clients when they phone into the free, confidential Adviceline service or when they drop in to see us in person. The assessor welcomes these clients, completes an initial exploration and then helps the client to move forward with their issue, this may involve providing information, booking an appointment or referring to another service or charity.
You will need excellent IT skills, a can-do attitude and be a good communicator but other than that no prior experience is needed as full training will be provided. Volunteer hours are typically 10am – 4pm and you will need to be in a position to offer at least one day a week.
Volunteer Financial Assistant
The Financial Assistant Volunteer role assists the Finance Manager with general administrative tasks.
This might involve ordering office supplies such as stationery and refreshments, keeping asset records up to date, helping with petty cash and answering finance related queries from staff and suppliers.
The volunteer will ideally have some experience of working in finance and must be comfortable using financial software, including spreadsheets.
The role is flexible and will require the volunteer to visit a local Citizens Advice New Forest office once or twice a month. Full training and support will be provided.
Or why not join our Board of Trustees!
Our Board of Trustees are volunteers who support the Chief Officer and are responsible for the strategy and direction of the Charity, ensuring we stay financially stable whilst delivering quality advice and support across the New Forest community.
If you have the skills and a background that you think could add value a Trustee Board we would love to hear from you.
Contact
If you would like to register your interest in any of these roles, please email: volunteering@canf.uk